Success Story
The Maritime Museum
‘Thanks to Smart Event Manager (SEM), our work processes have been optimized and made more flexible. We work together better and more efficiently. If you go through all the steps of Smart Event Manager (SEM) properly when you make a new request, at the end you turn out an offer that is 95 percent complete. There are no mistakes in it, the tasks for colleagues are clear, spaces are reserved and the client can enjoy,” said Ronald van Lopik, head of commercial affairs at Het Scheepvaartmuseum in Amsterdam.
Thanks to SEM, we work together more efficiently
The museum has been an enthusiastic user of SEM since late 2014. ‘Thanks to the software, our offer has improved and expanded and the number of guests has grown. A wedding, business event, dinner, but also wedding photography, school trip or visiting the exhibitions followed by a cup of coffee and cake. We organize our events tightly and SEM helps us with that,” says Ronald enthusiastically.
Does what it promises
‘In 2014, we wanted to do more of our own catering for many events. We were looking for a software system that could support us in this, as well as in other areas. We found this at SEM. We conducted reference interviews with several companies using SEM. They were enthusiastic. The system did what they promised and-very importantly for us-they told us it was user-friendly. Even for people who have less affinity for computers.
‘We chose SEM. What I found very positive is that we were very well guided during the implementation of the system. We took time together to think about what we wanted to accomplish and where the needs were. Our team was trained at our location. We did this by populating the system together, so we were quickly settled in and could adjust specific requirements immediately. It worked great.
For all
‘Everyone works with it: from cleaners, technical service and security to the kitchen and tour guides. Thanks to SEM, work processes are not only optimized; information is more readily available, we can plan better and colleagues feel more ownership of their task or project.
‘On a new application, we go through all the steps of SEM. At the touch of a button, we turn out a slick quote, complete with atmospheric photos and additional information. After the client agrees, everyone knows what to do. Does a gala dinner last an hour longer? Then SEM offsets this. Will guests arrive at the last minute? Then the colleagues who need to take this into account will be notified. Double bookings do not occur, we can easily take over the work from each other, and we make fewer mistakes.
Good support
‘And if we run into something we don’t know how to deal with, we can fall back on good support. SEM’s help desk people respond promptly. As a customer, you get a bundle with a maximum number of tickets you can use per year. Are you going over that? Then you pay. Agreements are clear and transparent. And that’s why I would definitely recommend it to others,” Ronald concludes.
