Thanks to SEM, we work more efficiently
The museum has been an enthusiastic user of SEM since the end of 2014. “Thanks to the software, our offerings have improved and expanded, and the number of guests has increased. Whether it is a wedding, corporate event, dinner, bridal photo shoot, school trip, or a visit to the exhibitions followed by coffee and cake, we organize our events efficiently, and SEM helps us do that,” says Ronald enthusiastically.
Delivers what it promises
“In 2014, we wanted to handle the catering for many events ourselves. We were looking for a software system that could support us with this and in other areas. That is exactly what we found in SEM. We conducted reference calls with several companies that already used SEM. They were enthusiastic. The system did what it promised and – also very important to us – they mentioned how user-friendly is was. Even for those with less affinity for computers.”
“We chose SEM. What I really appreciated was the excellent guidance during the system’s implementation. We took the time together to think about what we wanted to achieve and where the needs were. Our team was trained on our location, and by setting up the system together, we quickly became familiar with it and could adjust it to our specific needs right away. It worked fantastically.”
For everyone
“Everyone uses it: from cleaners, technical service, and security to the kitchen and tour guides. Thanks to SEM, work processes are not only optimized; information is also more accessible, we can plan better, and colleagues feel more ownership over their tasks or projects.”
“When we receive a new request, we go through all the steps in SEM. With one click, we produce a polished quotation, complete with atmospheric photos and additional information. Once the client approves, everyone knows what they need to do. If a gala dinner runs an hour longer, SEM adjusts it automatically. If extra guests are added at the last minute, the relevant team members receive a notification. Double bookings don’t happen, it’s easy to take over each other’s tasks, and we make fewer mistakes.”
Good support
“And if we ever run into something we are unsure about, we can rely on excellent support. The people at the SEM helpdesk respond quickly. As a customer, you receive a bundle with a maximum number of support tickets you can use per year. If you exceed that, you pay extra. The agreements are clear and transparent. That’s why I would definitely recommend SEM to others,” concludes Ronald.
